MANAGING YOU 1-800 TOLL-FREE SERVICE
Aside from cost, or the fact that having an outside answer you business
calls, there are some smart rules regarding 800-lines and how you should
handle them.
Keep 800 lines in-house when the product is technical or when consumers
are
likely to ask a lot of questions.
Only a hire a service bureau when the volume of calls in moderate,
less,
or comes in cyclical pattern. Personnel and space needs for an in-house
operation may be greater than what your business can currently afford.
One advatange of using an independent service bureau to handle your
calls
is that it is a fixed cost tied in to the call itself. Unlike having
an
operator sit in the office 8 hours a day, the amount you pay a service
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